Your go-to guide for all things fashion-forward at Trendy Soles! Whether you’re curious about our Y2K-inspired accessories or need help with your order, we’ve got you covered with answers to our most frequently asked questions.
👟 About Trendy Soles
What’s the Trendy Soles style all about?
We specialize in 90s and Y2K-inspired fashion with a modern twist. From nostalgic ankle boots to contemporary athletic sneakers, our collection blends retro vibes with today’s trendsetting styles.
Who shops at Trendy Soles?
Our customers are fashion-forward individuals who appreciate quality accessories and footwear that make a statement. Whether you’re into cat eye sunglasses or bucket bags, we cater to those who want their style to stand out.
🛍️ Products & Sizing
What types of products do you offer?
Our curated collection includes:
- Footwear: Ankle boots, athletic sneakers, ballerinas, block heels, Chelsea boots
- Accessories: Aviator sunglasses, anklets, body jewelry, bag charms
- Bags: Backpacks, fanny packs, bucket bags, clutches
How do I choose the right size?
Each product page includes detailed sizing charts. For footwear, we recommend measuring your foot and comparing to our measurements. When in doubt between sizes, we suggest sizing up – especially for our Y2K-inspired boots and sneakers.
Do you offer styling advice?
Absolutely! Check our styling guides for tips on pairing items like athletic sneakers with casual boots or how to accessorize with our body jewelry collections.
💳 Payment & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I create an account to track orders?
While we don’t currently have account registration, you can track your order using the tracking number provided in your shipping confirmation email.
🚚 Shipping & Delivery
Where do you ship?
We offer global delivery (excluding select Asian and remote regions) from our Oklahoma City headquarters.
What are my shipping options?
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
- Free Shipping (via EMS on orders $50+): 15-25 business days after processing
Can I expedite my shipping?
Yes! Contact us at [email protected] before placing your order to discuss expedited options for those last-minute fashion emergencies.
How can I track my order?
You’ll receive tracking information via email when your order ships. Follow your fashion-forward package’s journey right to your doorstep!
🔄 Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date for unworn, undamaged items with original packaging. Visit our Returns Center to initiate your return.
Can I exchange an item?
Currently, we process returns for refunds only. For a different size or color, please place a new order and return the original item following our return process.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll make it right with a replacement or refund – because your style should never arrive compromised.
💌 Still Have Questions?
Our style consultants are ready to help! Reach us at:
- Email: [email protected]
- Live Chat: Available during business hours
- Mail: 4024 Northwest 16th Street, Oklahoma City, US 73107
Remember, at Trendy Soles, we’re not just shipping products – we’re delivering confidence, one fashion-forward package at a time. ✨