Welcome to Trendy Soles, where 90s nostalgia meets modern fashion! We’re all about bringing you those iconic styles – from chunky athletic sneakers to sleek cat eye sunglasses – with the convenience of online shopping. Below you’ll find everything you need to know about getting your fashion finds and what to do if they’re not quite your jam.

🚚 Shipping Information

Order Processing

We know you’re excited to rock those ankle boots or show off your new aviator sunglasses, so we process orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two ways to get your 90s-inspired fashion to your doorstep:

  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Via EMS, arriving in 15-25 business days after dispatch

International Customers:

We ship worldwide (except some Asian and remote regions). Please note that customs fees may apply depending on your country’s regulations – these are the buyer’s responsibility.

🔄 Returns & Exchanges

We want you to love your Trendy Soles purchases as much as we loved curating them! If those block heels aren’t quite your height or the bag charm doesn’t match your aesthetic, here’s how to make it right:

Our Policy

  • Returns accepted within 15 days of delivery date
  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be included (keep those tags on like they’re limited-edition clear heels!)
  • A receipt or proof of purchase is required

Non-Returnable Items:

For hygiene reasons, we cannot accept returns on:

  • Body jewelry (including anklets and bracelets)
  • Any pierced earrings

These items are final sale to ensure the health and safety of all our fashion-forward customers.

How to Return or Exchange

Follow these steps to initiate your return or exchange:

  1. Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. We’ll email you a Return Authorization Number and shipping instructions within 2 business days
  3. Package your items securely in the original packaging (protect those ballerinas like they’re vintage treasures)
  4. Ship your return to our address using a trackable method (we recommend the same carrier used for delivery)
  5. Once received, we’ll process your refund or exchange within 3-5 business days

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect
  • For exchanges, we’ll cover the shipping cost to send your new item once we receive the return

Return Address:
Trendy Soles Returns
4024 Northwest 16th Street
Oklahoma City, OK 73107
USA

Refund Information

  • Refunds are processed within 5-7 business days after we receive your return
  • Your refund will be applied to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Customs fees on international returns are the customer’s responsibility

Exchange Policy

Want to swap those casual boots for a different size? Or exchange your bucket bag for a different color? We’ve got you!

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as needed
  • We’ll ship your exchange item once we receive your return

Damaged or Incorrect Items

If your Chelsea boots arrived scuffed or you received cat eye sunglasses instead of aviators, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Trendy Soles Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

• [Product Name] (Size: [Size], Color: [Color]) – Qty: [Quantity] • [Repeat for additional items]

Reason for return/exchange: [Please specify – wrong size, changed mind, etc.]

For exchanges, I would like: [Specify new size/color/item if applicable]

Shipping Address:
[Your Name] [Your Address] [City, State/Province, Postal Code] [Country]

Please let me know next steps. Thank you!

Best regards,
[Your Name] [Your Email Address] [Your Phone Number – optional]

❓ Need Help?

Our customer service team is as dedicated as our buyers are to finding the perfect block heels. Contact us at [email protected] and we’ll help style your return experience to perfection!